Returns & Refunds

You may request a return within 30 days of delivery. Items must be unused, in original condition, with all packaging, tags, certificates, and accessories included.

• Custom, engraved, sized, or personalized jewelry.
• Pierced jewelry (e.g., earrings, grillz) for hygiene reasons, once opened.
• Electronics with broken seals, activated software/accounts, or missing serialized components.
• Items damaged by misuse or normal wear.

Email returns@mejiaagency.com with your name, order details, and reason. We'll provide return instructions. Customers are responsible for return shipping unless the item arrived damaged or incorrect, in which case we cover it.

Once we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method:

• Zelle orders are refunded by Zelle (or store credit) within 5-7 business days of approval.
• Progressive Leasing orders are reversed through Progressive per their lease terms; contact us and we'll coordinate the return with the leasing provider.

A restocking fee of up to 10% may apply to opened electronics. Original shipping charges are non-refundable.

Inspect your order on arrival. If an item is damaged, defective, or incorrect, contact us within 48 hours of delivery with photos and we'll arrange a replacement or full refund at no cost to you.

Jewelry includes a limited warranty against manufacturing defects. Electronics carry the applicable manufacturer warranty where available. Warranty does not cover accidental damage, theft, or normal wear.

Questions? Email returns@mejiaagency.com.